In the digital age, Direct Mail (DM) is not only no longer obsolete, but is proving to be a highly effective marketing communication channel. Today's direct mail bears little resemblance to those of a decade or so ago. Advances in digital printing technology have made it possible for us to touch, feel, smell, and listen to it, and even—if samples are included—taste it.
The report explains, among other things, why it's worth considering combining physical and digital marketing communication channels (phygital), as well as the overwhelmingly positive attitude of Polish consumers towards direct mail. Poles enjoy receiving printed mail and consider it less invasive than other forms of marketing. A crucial advantage of direct mail is that it can be highly personalized and targeted to recipients with very specific characteristics. The e-commerce industry's use of analog channels leads to the synergy effect valued by marketers. Research indicates that a person needs to see between 7 and 20 digital messages before taking action on them. Meanwhile, print mail (DM) campaigns are most successful after just three consecutive mailings to the same recipient list.
Research analyses from the Polish market (ARC Rynek i Opinia for the Polish Marketing Association SMB) and foreign markets (including CMC Dialogpost Studie in cooperation with Deutsche Post) as well as trends in marketing communications important from the point of view of advertisers and consumers are supplemented in our report with inspiring examples of good practices and case studies, including the "Polish Amica Chronicle".
The report includes contributions from distinguished experts. The following experts shared their insightful analyses and observations:
- Renata Goss-Nowak, Head of the Letter and Advertising Services Department, Poczta Polska SA
- Urszula Zarańska-Skarżyńska, General Director, Polish Marketing Association SMB
- Eliza Bajer, Direct Mail Market Manager, Polish SMB Marketing Association
- Przemysław Mielczarek, research team manager, ARC Rynek i Opinia
- Sławomir Furgalski, Sales Director, PostMaster
- Bartosz Mateja, CEO, Prografix
- Anna Kokiza, country manager, National Treasury (Samlerhuset Group)
- Isabella Krüger-Pawlowski, Managing Director, Metro Advertising
- Bartek Brzozowski, Vice President of the Management Board, EDC Expert Direct Communication Sp. z o. o.
- Michał Michalik, CEO and Creative Director, Pomarańcza
- Marek Kosakowski, business development director, H2H.tech