Call and Contact Center
Poczta Polska's extensive experience in multi-channel customer service allows it to offer Contact Center services tailored to individual customer needs . The scale of service provided enables efficient implementation of campaigns for corporate clients and flexible response to situations of increased traffic.
Additionally, we have the necessary knowledge and resources to successfully implement processes for State Treasury companies and the public sector.
Benefits for the Customer
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High quality of services
Many years of experience, effective adaptation of the contact channel and Service Level parameters to customer preferences and requirements
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Security
Caller verification, call recording, and callback encryption
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Cost optimization
Professional outsourced service = control and reduction of task execution costs
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Efficient communication
Developed procedures for professional and effective contact with clients
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Flexibility
Flexible working hours for consultants, enabling an expansion of the area of contact with clients
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Guaranteed efficiency
Constant service by a qualified team of consultants
We encourage you to take advantage of our wide range of Contact Center services, which we tailor to individual customer needs.
Our advantages
modern multi-channel Contact Center system
low turnover rate among telephone consultants
experienced team of internal trainers
developed and improved contact procedures
acceptance of jobs for disabled people
service in English
Contact Center Services
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Convenient hotline
A dedicated customer service hotline allows you to build lasting relationships. For questions about products or services, or ongoing order processing, an external call center will not only streamline the contact process but also enhance the company's prestige and strengthen its image. Through our hotline, we provide comprehensive information about our offerings and products, and we accept orders for our services.
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Effective sales
We will implement effective commercial communication – from the initial presentation of the offer, through discussing its details, to concluding a contract or organizing a meeting with a sales representative.
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Essential sales support
A contact center can serve a supportive role, strengthening a company's sales department in selected areas. External sales support enables simultaneous cost reduction and improved service standards. This not only facilitates efficient customer relationship management but also accelerates the complaint handling process.
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Efficient receivables management
A structured, multi-channel process for amicable contact with overdue customers not only supports the company's financial liquidity but also streamlines and facilitates communication. It enables cost reduction and prevents the accumulation of overdue receivables. We support companies in providing customers with information about issued invoices and debt status, recommending repayment methods, conducting negotiations with debtors, and monitoring payments.
Telephone marketing research
Telephone marketing research
Marketing research is a tool commonly used when planning strategies and defining course of action. It enables better product and service profiling, as well as shaping a positive company image that can flexibly respond to market needs. We offer support in research preparation, conducting telephone surveys, and registering data in the system. Upon request, we analyze the obtained research results. We can collaborate with you on product and service campaigns at Poczta Polska's Direct Mail Center .
HELP Desk and SERVICE Desk support
Properly trained Contact Center consultants can provide rapid technical and substantive assistance, covering all areas of necessary and expected customer support and after-sales service. We provide technical advice, accept and record reports, and monitor ongoing processes.
