What are the formal requirements to open a postal agency?
You must have a registered business and meet the requirements set by Poczta Polska, including space and organizational requirements.

Do I need to be registered as a postal operator to run a postal agency?
No, running a postal agency does not require registration as a postal operator. A registered business, such as a service or trade business, is sufficient.

Do I need to be an active VAT payer?
No, you can run an agency while being exempt from VAT.

What is the process for establishing agency cooperation with Poczta Polska?
After submitting an application, Poczta Polska assesses the location, technical conditions, and demand for services in the local market. If the results are positive, an agency agreement is signed, specifying responsibilities, terms of cooperation, and remuneration.

Does the premises need to meet certain standards (e.g., space, accessibility for people with disabilities)?
Yes, the premises should be adapted to serve customers, including those with disabilities, and meet certain functional requirements. A secure place to store parcels until they are collected is required.

Can an agency be operated as part of another business (e.g., a store, service point)?
Yes, a postal agency can operate as part of another business, which can increase the point's attractiveness to customers. It can also function as a leading business, primarily focused on postal services.

Can I decide on my own opening hours for a postal agency?
Opening hours are established in a contract with Poczta Polska, taking into account local needs. Fixed opening hours are preferred, with a minimum of 8 hours on weekdays.

What services must I provide as a postal agency?
The services will be specified in the agency agreement. The basic services include: receiving and issuing parcels, money orders, and selling stamps and merchandise.

As a Postal Agent, do I have to perform all the activities of the postal agency myself?
No, the Postal Agent may authorize other individuals to perform activities at the postal agency. However, it should be remembered that the Agent is fully liable to Poczta Polska for the actions of these individuals.

Is it possible to tailor the scope of services and merchandise to local needs?
Poczta Polska's cooperation with its agents is based on a standard package of services and merchandise. However, it is possible to expand the offering to meet local needs and market expectations.

What are the agency's development opportunities (e.g., expanding the scope of services)?
It's possible to expand operations to include additional postal, courier, and financial services, as well as special merchandise packages tailored to the needs of the local market.

How much does a postal agent receive?
Compensation consists of a commission based on the number and type of services and merchandise sold, as well as bonuses for meeting sales goals.

What startup costs do I need to incur (e.g., equipment, signage)?
Poczta Polska does not require a financial contribution to start a business. The Postal Agent covers the costs of adapting the premises. Poczta Polska, however, provides the equipment necessary to provide services, the external visualization of the point, and stocking the agency.

What are the monthly costs of running a postal agency?
As a postal agent, you must factor in ongoing business costs, such as hiring an employee if you don't personally serve customers, maintaining the premises, accounting services, and administrative fees.

Does Poczta Polska provide financial support or promotional materials?
Poczta Polska provides extensive support, including necessary equipment, external visualization of the facility, stocking, promotional materials, as well as training, consulting, and free participation in marketing campaigns.

Is training provided before launching your business?
Yes, before launching your business, your Postal Agent participates in free, mandatory training organized by the Postal Academy. The training concludes with a certificate confirming your readiness to provide services.

Can I count on support from a Poczta Polska employee when running a postal agency?
Yes, every Postal Agent can count on comprehensive support from Poczta Polska at every stage of cooperation – from launching the point, through ongoing consulting, to business development.

Can I promote the agency in local media?
Yes, a Postal Agent can conduct their own promotional activities, while adhering to Poczta Polska's visual identification guidelines.

How do current Agents rate their cooperation with Poczta Polska?
Over 70% of Agents have been working with Poczta Polska for more than 10 years, which we consider a sign of their satisfaction and trust. We encourage you to read the opinions of Postal Agents, available on our website.