Increased interest in online services
Poczta Polska provides secure and convenient online postal services. In 2020, the company recorded a 40% increase in customer interest in postal services via e-Forms and a 25% increase in e-card sales on the Envelo platform.
The coronavirus pandemic has accelerated the digital transformation of many sectors of the economy. Numerous changes have also occurred in the markets where Poczta Polska operates. The past year, therefore, favored online activities, benefiting customers who value time, convenience, and security.
In 2020, Poczta Polska customers showed 40% higher interest in postal services reported online via e-Forms than in 2019. The greatest increase in customer interest concerns the following services: registered mail to the mailbox (over 70%), eINFO-awizo (over 60%), parcel storage (over 60%) and redirection requests (40%).
Poczta Polska also allows you to send postcards and purchase postage stamps online at www.envelo.pl . Simply select a postcard design, enter the desired information, complete the recipient's and sender's details, and make the payment online. The prepared and prepaid postcard is printed and enveloped at the printing house, then delivered to the recipient by the postman. Postcard sales via the Envelo platform in 2020 increased by nearly 25% compared to 2019, while the increase in stamp sales is almost 20%.
Since August 2020, you can register your interest in using selected Poczta Polska services online and confirm your identity using a trusted profile. A trusted profile allows for quick and convenient use of e-Forms. Ordering selected services is quick and efficient. It involves completing a short form available at https://eformularze.poczta-polska.pl/ . Simply select the service, log in to your trusted profile, and complete the service request form. After completing these steps, Poczta Polska will send customers a confirmation of the service provision to the email address provided.
e-INFO:awizo is a free service that allows you to receive information about the waiting time of your parcel at a post office. Customers receive notification of their parcel regardless of their time and location. Information is sent via text message or email, depending on the channel chosen by the customer. For documents related to criminal, civil, court-administrative, tax, and administrative proceedings, as well as documents concerning violations of public finance discipline, customers will receive a paper notification.
Redirection is an ideal solution for those who are changing their place of residence or stay and want their parcels delivered to a new address. Parcels addressed to the customer at their old address will be forwarded to the new address indicated in the form. This service does not cover documents related to criminal, civil, court-administrative, tax, or administrative proceedings, or documents concerning violations of public finance discipline, parcels containing bees and poultry chicks, milk samples, PACZEK24, PACZEK48, Paczek+, or Pocztex.
Delivery on request is a service that allows customers to request redelivery of a registered parcel that has been notified. Delivery can be scheduled to the original address within a specified time frame, during the opening hours of the location delivering the redelivery. Customers can order the service via an electronic form, by calling the hotline, or by asking the postman.
Thanks to our parcel storage , customers' correspondence can safely wait for collection at a post office. Poczta Polska can store it for up to four weeks after the first delivery attempt. This service is dedicated to notified unregistered mail (e.g., standard letters that don't fit in the mailbox) and registered mail (e.g., registered letters, parcels), excluding mail sent under special conditions.