We deliver parcels safely - new parcel collection procedures
Due to the state of epidemic threat, the Ministry of Health and the Chief Sanitary Inspectorate recommend staying at home. Minimize contact with others and only leave for urgent situations. Poczta Polska will safely deliver your parcel to the address provided.
The company has implemented procedures to ensure the safety of customers and employees when delivering parcels directly to their door.
In addition to traditional delivery, all registered letters, parcels, and courier shipments (except for those with return documents) can be collected without a receipt. In this case, simply present an ID document, such as an ID card, passport, or driver's license, to a Poczta Polska employee from a safe distance. The Poczta Polska employee will then record the last four digits of the document number being verified.
For parcel and courier shipments, if the sender has provided the customer's phone number, the customer will receive the courier's contact number before delivery. The courier can provide information on the estimated delivery time or arrange pickup directly.
In the case of cash on delivery, we recommend cashless payment, e.g. by payment card.
Poczta Polska is following all recommendations and instructions from the Ministry of Health and the Chief Sanitary Inspectorate regarding preventive measures to minimize the risk of SARS-CoV-2 coronavirus infection. If new recommendations and guidelines are issued by the Chief Sanitary Inspectorate or individual Sanitary Inspectorates, they are implemented without undue delay. Detailed information is available on the company's websites: www.poczta-polska.pl ; www.pocztex.pl or on social media : www.facebook.com/pocztapolska .
Please note that post office opening hours have changed. Current information is available at: http://placowki.poczta-polska.pl/ .
If you have any additional questions, please contact our consultants by phone or email:
801 333 444 from landlines (charged according to the operator's price list)
(+48) 438 420 600 from mobile phones and from domestic and foreign landlines (charged according to the operator's price list)
e-mail: kontakt@poczta-polska.pl
The hotline is open Monday through Friday from 8:00 a.m. to 8:00 p.m.