e-Delivery – most of the problems that appeared in the first days of the system's implementation have been solved
An electronic delivery system, intended to replace the exchange of traditional correspondence between public institutions and citizens, went into effect in early January. The project's launch has been postponed several times in recent years. In the initial days of the system's launch, some public entities using it experienced operational issues, primarily due to errors in integrating internal electronic document flow tools with the e-Delivery system. According to Poczta Polska (Polish Post), these errors affected approximately 7,000 shipments out of a total of over 3.5 million.
The Ministry of Digital Affairs, the Central Information Technology Centre and Poczta Polska (Designated Operator) have undertaken and are implementing actions aimed at eliminating possible difficulties with the functioning of the e-Delivery system for public entities, especially local governments.
Over 40,000 public entities have joined the e-Delivery system. Each of them must successfully integrate with the e-Delivery system. Poczta Polska identified 34 entities that were incorrectly using the UA API Data Exchange Standard developed by the Ministry of Digital Affairs (i.e., they incorrectly integrated with the e-Delivery system). Direct contact and collaboration with them led to significant improvements not only in the performance of these entities but also in the entire system. The main problem was the constant querying of shipment statuses by government systems. This problem should no longer occur.
Poczta Polska identified errors involving extended delivery times and shipment pickups affecting 1,601 PURDE (fully electronically delivered) shipments and 5,105 PUH (hybridly delivered) shipments that were listed as "under review" in the user application. This represented less than 1% of shipments shipped in January. Currently, over 3.5 million shipments have been delivered through the e-Delivery system.
Proper integration of the internal system for managing office correspondence with the e-Delivery system is crucial for the correct implementation of services, therefore on January 28th this year, at a meeting with integrators organized by the Central Information Technology Center, experts from Poczta Polska will present good practices in this area.
The Poczta Polska system, responsible for the correct implementation of the registered electronic delivery service (i.e., the correct shipment execution and generation of proof of delivery), is a backend system. Poczta Polska provides the UA API and the infrastructure responsible for the system's operation. The Ministry of Digital Affairs, together with the Central Information Technology Center (edoreczenia.gov.pl), the Ministry of Development and Technology (biznes.gov.pl), and the suppliers of the individual office systems used by the offices are responsible for the front-end applications (user interface). To facilitate integration with the e-Delivery system, the Central Information Technology Center provides all entities participating in the process with access to a test integration environment and data for testing the service. For the tests to be successful, integrators must correctly implement the UA API, which is provided by Poczta Polska.
The Central Information Technology Center, in collaboration with Poczta Polska, will provide ongoing support to public entities and companies that operate their electronic document circulation systems in eliminating errors during the integration process with the e-Delivery system, ensuring that the solution functions efficiently and flawlessly for the entity. Educational activities for users on how to use the system will continue.