Customers are increasingly willing to pay fines online
In 2020, Poczta Polska noted a significant increase in customer interest in the option to pay fines via the website poczta-polska.zaplacmandat.pl . In 2020, nearly 600,000 fines were accepted for payment, both at post offices and online, with a total value of nearly PLN 600 million.
In 2020, over half a million customers took advantage of the opportunity to pay fines at post offices. Due to the coronavirus pandemic, Poczta Polska customers were increasingly willing to pay fines online in 2020. Compared to 2019, Poczta Polska recorded a nearly 90% increase in the number of transactions. This method of paying fines is not only quick and easy, but also completely safe for Poczta Polska customers, as they can do it without leaving home.
Customers can use the fine payment service at all post offices and postal agencies, nearly 7,600 locations nationwide. Payments up to PLN 5,000 can also be handled by the postman. Poczta Polska transfers payments to the National Revenue Administration's bank account the next business day after they are accepted. For payments up to PLN 1,200, the service fee is only PLN 12.00.
To pay a fine online, simply visit poczta-polska.zaplacmandat.pl and provide the amount, fine series and number, and personal information. The remaining fields, such as the account number and recipient, will be completed automatically. This ensures that customers paying their fines are error-free and that the funds will be transferred to the appropriate tax office on time. Furthermore, customers will receive a payment confirmation email at the address provided in the form. The service allows payment of fines using 30 of the most popular electronic payment methods, including Blik, Visa or Mastercard, mTransfer, iPKO Pay, or online banking. Blue Media charges a 5 PLN fee for using the service.
Thanks to a dedicated online payment service, customers gain a convenient solution that significantly simplifies and accelerates the settlement of fines. Payments can be made from anywhere, at any time, using a device with internet access. This is another of Poczta Polska's services that responds to Poles' growing demand for modern and secure payment solutions.