A new agreement between Poczta Polska and Żabka. Continuing cooperation provides further benefits for customers.
Poczta Polska, the Żabka chain of stores, and their technology partner Pointpack are continuing their cooperation in parcel handling. The new agreement, already signed by both parties, assumes both the maintenance of existing services and the further development of customer amenities. Żabka stores will soon offer, among other things, the possibility of returning purchased goods.
The decision to continue the partnership stems from growing interest in Poczta Polska's parcel collection and shipping services at Żabka stores, which now number over 8,400 nationwide. Many of this nationwide chain's stores are open from early morning until late evening, including on Sundays. Customers are increasingly choosing Żabka collection due to the security of their shipments, guaranteed by Poczta Polska, as well as the convenience and proximity of its stores. Thanks to the cooperation between Poczta Polska and the chain, parcels can be collected during everyday shopping. Furthermore, customers have up to seven days to collect their parcels, counting from the day they receive notification of this availability. The in-store collection option also contributes to environmental protection by reducing the number of kilometers traveled by couriers.
" Poczta Polska has prioritized the development of courier services in its strategy. To this end, last year we fundamentally overhauled Pocztex's product offering, with multi-channel delivery being a key differentiator. Customers now have a wide range of delivery options: PUNKT, AUTOMATIC, and COURIER. The Żabka chain of stores is key to Pocztex's PUNKT method, " says Tomasz Zdzikot, President of Poczta Polska.
The new agreement between the partners envisages not only continuing but also further expanding their cooperation in handling courier shipments for business and retail customers. Today, in addition to the option of picking up parcels at Żabka stores, it is also possible to send them via the https://paczki.zabka.pl/
Customers are increasingly opting for delivery to a specified address, as well as pickup at a selected Żabka store. Parcels can be quickly and conveniently paid for online. One of the improvements Poczta Polska plans to introduce, thanks to its new agreement with Żabka, is the ability to return purchased items at Żabka stores.
" Our customers value comfort and convenience, which is why we've been steadily expanding our network of Pocztex PUNKT parcel collection points for several years. By the end of this year, the network will grow to over 20,000 collection points. Żabka stores will be places where customers can not only pick up parcels for everyday shopping, but also conveniently send parcels or return purchased goods. We're currently developing these options with our partner Żabka Polska, " emphasizes Andrzej Bodziony, Vice President of Poczta Polska.
The development of parcel services and increasing its share in the growing e-commerce market are among Poczta Polska's priorities. Continuing and expanding the partnership between the company and the Żabka chain will enable the gradual introduction of modern technologies and mobile solutions, integrated by Pointpack SA. In 2022, the company exceeded 55 million parcels handled at over 16,000 points across Poland.
" Together with our partners, Poczta Polska and Żabka, we have developed a strong foundation for developing our courier service and meeting customer expectations. Our continued cooperation is a sign of the growing need to implement multi-functional stores, which win over consumers and build a competitive advantage in the market. Our joint efforts provide a strong foundation for consistently taking on new challenges in this area, " says Marek Piosik, President of Pointpack SA.
Żabka Polska Sp. z o.o. owns the largest chain of modern convenience stores in the country, and over 23 years of presence in the market, it has established a leading position in this segment. The chain's operating philosophy is based on proximity and convenience for customers, who can quickly shop at over 8,400 stores and take advantage of a wide range of additional services, including parcel pickup and drop-off. Nearly 3 million customers visit the Żabka chain every day, and approximately 15.5 million consumers live within 500 meters of the nearest Żabka store.
" Żabka stores are a place where customers can conveniently and at their convenience take care of several things at once – not only shopping or grabbing a coffee, but also picking up or sending a parcel. Żabka is constantly looking for new ways to best meet the needs of our customers. They will certainly be pleased with the new service we offer in cooperation with our partner, Poczta Polska – the ability to return parcels at our chain stores. This will be another convenience for them, and consequently, a time-saver, " says Przemysław Tomaszewski, Sales and Service Development Director at Żabka Polska.
Convenient locations and flexible opening hours make Żabka stores the most frequently chosen pickup location within the Pocztex PUNKT delivery channel. For customers, these factors play a key role when choosing a pickup location. An additional convenience is the ability to pick up a parcel using a PIN code or a barcode scanned within the Żappka app.