Receive parcels using your PIN
Poczta Polska is introducing another solution aimed at increasing the security of parcel delivery. Starting today, customers can collect parcels delivered via Poczta Polska using a PIN code received via text message or email.
This is another contactless method of collecting parcels that Poczta Polska has implemented in recent weeks to reduce the risk of spreading the SARS-CoV-2 coronavirus and ensure maximum safety for employees, customers and business partners.
To collect a parcel using a PIN, the sender simply needs to provide the recipient's phone number or email address, and Poczta Polska will send the 6-digit code to the designated contact channel before delivery. Upon collection, the customer simply needs to provide the correct PIN, and the courier will leave the parcel with the recipient.
The one-time collection code will be available for the following services: Pocztex, PACZKA+ and Paczka Pocztowa.
For shipments with the following additional services: electronic confirmation of receipt, hand delivery, and return receipt, the PIN method is not available. This procedure also does not apply to shipments sent as part of administrative, civil, criminal, or tax proceedings.
Other improvements
From April 22, 2020, due to changes in the provisions of the Postal Law, Poczta Polska has introduced new, even safer guidelines for the delivery of registered letters, postal parcels and courier items.
Registered mail* without acknowledgment of receipt or Electronic Confirmation of Receipt can be delivered to the recipient's mailbox. However, for parcels and courier shipments that cannot be collected using a PIN, simply present an ID document, such as an ID card, passport, or driver's license, to a Poczta Polska employee from a safe distance and allow them to record the last four digits of the document number being verified. Contactless pickup and delivery procedures for domestic and international pallet shipments have also been implemented.
Poczta Polska, together with its partners, has also introduced additional security measures and changes to the parcel collection process, which are aimed at increasing the safety of employees and customers using the Pick-up at POINT service.
To ensure safety, plexiglass shields have been installed at post offices to separate employees from customers. Additionally, safety zones have been designated to indicate the distance that must be maintained between employees and customers.
*The changes introduced do not apply to parcels sent to or from courts, prosecutors' offices and other law enforcement agencies, as well as court bailiffs.