Parcels with Poczta Polska: efficient and on time
Poczta Polska maintains its position as a reliable logistics partner. The latest data from the last nine months shows that both postal parcels and Pocztex courier shipments reach customers almost without delay and in line with market standards. This is the result of the consistently implemented Poczta Polska Transformation Plan, which translates into tangible benefits for recipients and senders.
Postal parcels delivered almost 100% on time
In the economy parcel segment, on-time delivery reached an impressive 99.9% in July, meaning that virtually every parcel reaches its recipient within the D+5 standard (i.e., within the fifth day after shipment). Priority parcels also performed flawlessly, with 99.8% delivered within the D+3 standard (by the third day after shipment), exceeding the statutory requirement by several percentage points. It's worth noting that 94% of these parcels reach their recipients the very next day after shipment. Regardless of the delivery option chosen, customers can count on the reliability and predictability of Poczta Polska's services.
Pocztex – as fast as the market requires
Pocztex, Poczta Polska's flagship courier service, maintains high quality. Over the past nine months, on-time delivery rates for the D+1 standard (i.e., delivery the next day after shipment) have ranged from over 95% to over 98%. This result is achieved with volumes reaching well over one million shipments per week. This means that, for example, an individual online store customer has almost 100% certainty that their order will arrive the day after shipment – in line with market standards.
"Maintaining Pocztex's high on-time delivery is our strategic priority. In logistics, it's not just price that matters, but above all, predictability and quality, which we work to achieve every day, " emphasizes Sławomir Żurawski, Vice President of Operations and Logistics at Poczta Polska.
Thanks to the Pocztex PUNKT and Pocztex AUTOMAT options (i.e. collection points and parcel machines), customers have over 20,000 parcel collection locations throughout Poland, including: post offices, parcel machines, Żabka stores and points belonging to the Eurocash Group (ABC, Lewiatan, Delikatesy Centrum, Groszek, Duży Ben and others).
Transformation in practice
This high on-time delivery performance is the result of a number of initiatives: process changes at sorting facilities, optimizing the logistics network, and implementing tools to support delivery control. Automation of sorting processes and expansion of the network of collection points are also underway.
"Every parcel delivered on time is the result of postal workers' hard work, planning, investment, and understanding of customer needs. We are on a course to permanently improve the quality of our services, and we know that the effort we put into these changes pays off in customer trust. And ultimately, in business, nothing is more important, " summarizes Vice President Żurawski.