e-Delivery – modern communication with public administration
e-Delivery is a digital response to traditional registered mail. The service enables the electronic exchange of official documents without the need to leave home and archive paper correspondence. The Designated Operator, Poczta Polska, plays a key role in this process, ensuring comprehensive service provision. In October 2021, the company launched the Public Registered Electronic Delivery Service (PURDE) and the Public Hybrid Service (PUH). Since then, it has consistently provided services to entities with active electronic delivery addresses (ADE), in accordance with applicable regulations and requirements.
The advantage of e-Delivery is access to all official documents in one secure place. This is achieved through the Delivery Inbox (SD), which can be personal, business, or dedicated to businesses, depending on your needs. Anyone interested in using e-Delivery can choose to authenticate to the service using a trusted profile , e-ID card , or mObywatel .
The rapid exchange of electronic official correspondence is possible thanks to the Electronic Delivery Address (ADE). To obtain an ADE, you must submit an application to the Minister responsible for IT. This can be done online at gov.pl. Once the ADE is created, all that remains is to activate it, provide an email address for notification, and fully enjoy all the benefits the service provides.
One of these is a guarantee of security. e-Delivery is not just an ordinary email. Poczta Polska's service is provided in compliance with the highest cybersecurity standards, based on the requirements of European regulations – the eIDAS Regulation and ETSI standards . Importantly, Poczta Polska, as a trusted third party, does not have access to correspondence transmitted via e-Delivery, which is the basis for providing trust services.
e-Delivery enables full electronicisation of shipments by public entities, thanks to the Public Hybrid Service, which involves electronic shipment and traditional delivery.
PUH – what is it and why is it safe?
When providing services to citizens who choose not to set up an ADE or who, for various reasons, do not have internet access, the Company provides a Public Hybrid Service (PUH). The service is provided electronically by the public entity, subject to automatic verification of the attachment's compliance with requirements. After positive verification, a confirmation of posting is issued in real time, and the shipment is sent to the next Polish Post office unit, the Printing and Packaging Center, where it is automatically printed, enveloped, and forwarded for traditional delivery.
Pursuant to the Act on Electronic Delivery, a document printed within the PUH by the Designated Operator has the same force as the document from which it was made.
Security and automation are key elements of this process. The Public Hybrid Service is implemented in specialized postal Printing and Packaging Centers in a dedicated, access-controlled area. It's important to note that the Printing and Packaging Centers meet security requirements for printing, packaging, scanning, and document processing (Information Security Management System compliant with ISO/IEC 27001), as confirmed by an external audit.
Every electronic correspondence that enters the printing system is automatically printed and enveloped using specialized industrial equipment. This means that no Poczta Polska employee has direct access to the content of official correspondence.
High-quality Canon printing equipment enables full-color printing at over 100 A4 pages per minute and monochrome printing at 314 A4 pages per minute with duplex printing. The maximum monthly duty cycle for a single device is nearly 2 million A4 pages. Enveloping lines operate at a maximum speed of up to 12,000 envelopes per hour.
Additionally, Poczta Polska, in accordance with the Postal Law, is obligated to maintain postal secrecy (Article 41). Postal secrecy covers, among other things, information transmitted in shipments and data relating to entities using postal services.