Poczta Polska and Żabka – facilities for customers and couriers
Since December of last year, Poczta Polska customers have been able to collect their parcels cash on delivery at Żabka locations. Since January, the External Branch Network Management Department has implemented further solutions to streamline parcel handling within this PUDO network, this time for customers and couriers.
Label-free shipping – now with a label to reduce the risk of errors
For some time now, Poczta Polska customers have been able to send parcels without having to print a label. After preparing the parcel using the online application https://www.pocztex.pl/, they simply need to include the parcel number – legibly and permanently – on the packaging.
temporary barcode labels will be placed on their shipments at pickup points . This solution will increase shipment security and eliminate the possibility of shipments being sent to the wrong recipient.
Conveniences for couriers – greater security and fewer mistakes
In addition to customer conveniences, Poczta Polska is also introducing improvements for couriers delivering parcels for pickup and collecting parcels sent via Poczta Polska at Żabka stores. These include verifying the courier's identity at Żabka (authentication) and comparing QR codes on receipts and in the ML.
System-based courier authentication will replace the identifiers currently used by couriers. This change will increase the security and transparency of the pickup process and eliminate the possibility of unauthorized pickups.
Comparing QR codes placed on receipts and in ML within the shipment list will streamline the shipment verification process, speed up service, reduce the number of errors and positively impact the quality and smoothness of the entire logistics process.
Poczta Polska currently has approximately 21,500 parcel collection points, including: post offices, parcel machines, Żabka stores and points belonging to the Eurocash Group (ABC, Lewiatan, Delikatesy Centrum, Groszek, Duży Ben, Arhelan, Euro Sklep).
Of all its partner locations, Poczta Polska customers most frequently choose Żabka stores. As of August of this year, there are over 12,000 stores – in city centers, shopping malls, and smaller towns. According to data provided by Żabka Polska Sp. z o.o., over 17 million Poles live within 500 meters of the nearest Żabka store.
Poczta Polska strives to make collecting, sending, or returning a parcel through their services a simple and hassle-free experience for customers. This can be done quickly, conveniently, and close to home or work, while also attending to other matters. Poczta Polska has been cooperating with Żabka Polska Sp. z o.o. since 2017, systematically strengthening their relationship and expanding the range of postal services available to those who visit their stores.