Poczta Polska obtained a positive result of the Q-Delivery audit
Q-Doręczenia passed the recertification audit of compliance assessment with Regulation (EU) No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market (eIDAS) and related standards with flying colours:
- ETSI EN 319 401 – covers electronic signatures and infrastructure and general policy requirements for trust service providers;
- ETSI EN 319 521 – covers security policies and requirements for providers of registered electronic delivery services.
During the three-day process, preceded by a thorough internal documentation audit, the Trust Services Systems Management Department at the Digital Transformation Center rose to the challenge. They answered a series of questions from the lead auditor from the Slovak company QSCert and provided evidence of the RDE system's management in compliance with pan-European regulations.
Importantly, a special report confirming the compliance of the service provision with eIDAS requirements was sent to the supervisory authority over qualified service providers, which in Poland is the Ministry of Digital Affairs.
The audit results prove that Poczta Polska not only maintains its status as a qualified trust service provider, but also continuously raises the bar for quality and compliance in the area of Q-Delivery.
" Poczta Polska is consistently expanding its digital product portfolio, adapting to the latest trends in new technologies. Our innovative approach includes Q-Delivery. Poczta Polska's pioneering e-service responds to customer needs, facilitating daily communication with non-public entities without having to leave home. The positive audit result for Registered Electronic Delivery confirms that our digital product meets the highest European standards and the most stringent quality and security requirements, " emphasizes Wojciech Krysztofik, Vice President of Poczta Polska.
What is the Polish Post's Q-Delivery service?
Q-Delivery is a qualified registered electronic delivery service, which, like e-Delivery, is a trust service. Both services enable electronic correspondence identical to registered mail, guarantee accurate dispatch and receipt times thanks to a qualified time stamp, and ensure recipient identity verification through authentication with an electronic identification tool, such as a trusted profile, e-ID card, or the mObywatel app. e-Delivery enables communication with public entities, while Q-Delivery, as an additional service, enables communication with non-public entities, i.e., individuals and companies.
Poczta Polska, as a provider of the Qualified Registered Electronic Delivery Service Q-Delivery, is entered in the register of trust service providers (qualified services) and has received a certificate of a trust service provider for the provision of the qualified registered electronic delivery trust service.
A few words about e-Delivery
The development of this service is gradually eliminating the need to send paper registered letters between governments and citizens/companies. Thanks to e-Delivery , citizens and companies can send and receive electronic documents from anywhere with internet access. Instead of visiting a post office in person, physically receiving and sending registered letters, and archiving paper correspondence, this can now be conveniently done electronically.
e-Delivery offers access to all matters in one place. Thanks to unique electronic delivery addresses (ADE), assigned upon request by the Minister responsible for computerization, we can be sure that we are corresponding with a specific person/institution. Furthermore, e-Delivery allows us to verify the status of our correspondence through real-time proofs at every stage of the process (such as the date of posting and delivery confirmed by a qualified time stamp).