Poczta Polska receives another HR Highest Quality certificate
The HR Highest Quality Certificate recognizes projects and activities of companies related to employee development, recruitment, motivational systems and remuneration, internal communication, corporate social responsibility, and employer branding. Award-winning employers are organizations that set trends and promote high standards of human resources management in Poland.
This year, Poczta Polska (Polish Post) was recognized for creating a development program for postal employees titled "Exchange Knowledge for Points and Earn Rewards," which utilizes an innovative blended learning approach. This method of teaching adapts education to the needs of the organization and the preferences of participants, combining traditional (on-site) training with independent remote activities (e-learning), Q&A sessions, discussion forums (exchange of experiences), and interviews with employee customer service experts. It relies on a variety of knowledge transfer methods, including theory, exercises, quizzes, and step-by-step instructional videos demonstrating service implementation.
The program was very popular among the company's employees. Micro-learning sessions helped them acquire and update their knowledge of postal services and acquire skills in engaging customer conversations. Participating in in-person training, by building self-confidence and increasing stress tolerance, allowed them to increase their effectiveness in customer service in challenging situations.
The Top Quality HR Certificate confirms that our company is an employer that implements HR initiatives that are recognized by the market. This award strengthens Poczta Polska's image as a good employer among employees and potential job candidates.