The suspicious transaction did not escape the vigilant Poczta Polska employee
In one of the Toruń post offices there was a situation that could end in a financial loss for anything unaware of the client. The woman, wanting to make a cash transmission using the Money Gram service, went to the office with the intention of sending 1000 euros. This amount was supposed to constitute a customs fee for a parcel from Turkey, about which the client was notified by SMS.
A vigilant employee decided to ask the client for details related to this transaction. During the further conversation, it turned out that the woman did not know the sender of the alleged parcel, which was a key element in assessing the credibility of the whole situation. The assistant did not stop there. She continued the conversation to make sure that the client is fully aware of potential threats.
- Already at the outset, some details raised my doubts. The content of the SMS received by the client contained disturbing information on how to pay a fee that was not in line with typical procedures -says Monika Dama, a customer service worker.
The quick response and professionalism of the facility's employees helped thwart the attempt to fraud on a significant amount of money.
- After consulting the client, Mrs. Monika decided to inform the police who immediately appeared on the spot. The officers conducted a conversation with the client in order to collect the necessary information and took further steps to examine the case - says Ewa Szymańska, UP Toruń controller 1.
Poczta Polska is involved in education and counteracting fraud
The company regularly resembles and warns clients against popular, more sophisticated methods of fraudsters, and employees inform you how to recognize such situations to react properly. Poczta Polska reminds of the principle of "limited trust" to strangers, maintaining common sense and distrust of suspects or non -standard behavior - especially when money is involved. The company informs that in the event of any suspicion, the police should be immediately notified at 997 or 112. Ordinary caution may protect anyone from the loss of savings collected for years.
Poczta Polska has long been popularizing activities for the protection of health and customer property. The company supports the nationwide campaign "#znamtenumers", aimed at protecting seniors against fraud. Thanks to the campaign, the company educates the elderly and their loved ones and emphasizes the importance of security of seniors in society. Actions also include practical tips on how to protect yourself from fraud.
In 2022, over 3.5 thousand people over 65 were victims of fraudsters, losing over PLN 141 million.