The speed of electronic communication and the reliability of registered mail, without profiling, spam, or notifications. Here are the facts about Q-Delivery.

Poczta Polska (Polish Post) has implemented another trust service for sending correspondence electronically – Q-Delivery. It is available to non-public entities. In 2021, it introduced e-Delivery – a solution for communicating with public institutions.

Contrary to popular belief, Q-Delivery is not just email! It's a completely secure way to send information and documents, including confidential ones, guaranteeing the sender and recipient's identification and determining the delivery and receipt times. It combines all the advantages of registered mail: speed, convenience, security, reliability, and dependability, without their drawbacks.

Trust services meet the highest security standards. None of the countries offering them have reported any leaks of information, data, or documents transmitted through them.

The Polish Post Office has introduced a trust service for electronic communication – Q-Delivery. This is an extension of a solution previously available only for communication with public entities. Thanks to Q-Delivery, you can communicate securely and quickly with individuals and companies. It is an electronic alternative to traditional, paper registered letters.

Q-Delivery ensures fast and secure correspondence and—as with registered mail—provides proof of delivery and receipt. The email address holder is verified by the Minister of Information Technology when it is assigned, ensuring that correspondence reaches its intended recipient.

Electronic delivery is available to individuals who meet two requirements. First, they must have a unique electronic delivery address (ADE), assigned by administrative decision of the Minister responsible for information technology, comparable to PESEL or NIP numbers assigned to specific individuals or companies. Second, they must confirm their identity and authenticate themselves using an electronic identification tool, such as a trusted profile, e-ID card, or the mObywatel app.

Having a unique address and identity verification guarantees that we are certain who the actual participant in the communication is – the sender and the recipient. Unlike with regular email, we cannot create an account with any name and impersonate someone else's personal information. By using Q-Delivery, we can be sure that we are corresponding with the person we actually want to contact, and that the correspondence will reach the intended recipient and not fall into the hands of hackers.

The security of Q-Delivery is also guaranteed by its provider. Only entities listed on the Trust Service Provider List, meeting strict security standards regarding the confidentiality and integrity of transmitted messages, may provide the service.

The trust service isn't limited to Poland. This solution is available in many European countries. No leak of information sent via electronic delivery has been reported in any of them. In the case of traditional emails, disclosures of information contained within them are common. Due to its popularity, email is one of the most popular targets for cybercriminals.

In the coming years, all offices and companies will be sending documents using electronic delivery (they will be required by law). Using electronic delivery by individuals is voluntary, but if all administrative and business correspondence is sent this way, using convenient, fast, secure, and reliable Q-Delivery will become a natural method of communication.

The security of Poczta Polska's IT services is monitored 24/7 by the Poczta Polska CERT (Computer Emergency Response Team). The team was established on February 6, 2022, and included on the global list of cybersecurity teams, thus joining the international community of such teams. This helps mitigate the risk of successful attacks and recognizes the infrastructure's maturity at the highest global level in terms of cybersecurity for the services provided.

As a trust service, Q-Delivery is subject to special supervision and security measures. A dedicated infrastructure, isolated from other services, is used, ensuring flexible adjustment of security rules. It runs on a dedicated infrastructure, while certified Poczta Polska employees oversee and audit the entire process, ensuring appropriate responsibilities and increasing service security.

Data security and integrity are ensured, among other things, by advanced timestamps with built-in data integrity, which allow for accurate, faithful and truthful recording of events (e.g. sending, receiving).

The highest global standards of service security, as well as maintaining its confidentiality and integrity, are guaranteed by the EIDAS 0.3 qualified trust service certificate for registered electronic delivery.