In post offices, privileged persons are served out of turn
This June, special signs will be displayed at Poczta Polska branches informing that priority service is available to those with special needs. This applies to pregnant women, people with children under 2 years of age, and people with disabilities.
The introduction of the new regulations is accompanied by an information campaign aimed at customers and employees of Poczta Polska. The introduction of the regulations and the launch of the information campaign coincide with Mother's Day, celebrated on May 26th. The campaign's slogan on social media is #mamaprzodem.
The issue of priority service for privileged customers is currently not regulated by generally applicable law. The implementation of such rules depends on the service provider. The Polish Post Office (Poczta Polska) had standards in place that defined how to serve privileged customers. Because the operator received signals that these standards could be interpreted differently, they were replaced by an internal legal act that, in addition to out-of-queue service, also regulates the issue of markings placed in visible places for customers.
We have it at the Post Office
At Poczta Polska, the majority of its nearly 81,000 employees are women, and over 35,000 of them have children registered for health insurance by their employer.
The largest group of postal workers have two children – 16,700, followed by mothers of only children – 12,800. Three female employees have nine children, and 4,700 female employees of Poczta Polska have three children. Several thousand mothers take maternity and parental leave each year. The postal service employs replacement workers while waiting for them to return to work.