Implementation of the e-Delivery system for business: prepare for the obligation to use the service
The requirement to have an e-Delivery address, including for companies (entered into the National Court Register), expires on March 10, 2024. However, every business can prepare for the requirement to use electronic delivery today using their own mailroom system. To this end, Poczta Polska has prepared a guide for businesses that allows for a simple walkthrough of all stages of e-Delivery implementation.
After receiving an e-Delivery address, the business can begin implementing an electronic document management system (EDM). The entire process consists of several steps, so Poczta Polska recommends starting it well in advance.
Implementation of the e-Delivery system step by step:
- Submit a request for access to the integration environment (hereinafter referred to as INT) of the e-Delivery system. In the request, indicate the public IP addresses from which communication with the INT environment will take place (both server addresses and test/incident handling users).
- As part of the application, the Central Information Technology Centre (hereinafter referred to as the COI) will:
unblock access for the indicated public IP addresses;
transfer three test active trusted profile (TP) accounts to the INT environment;
approve applications for the creation of up to six test e-Delivery addresses (hereinafter referred to as the ADE), depending on the needs:
- for a natural person,
· office (including bailiff, trustee), - a representative of a profession of public trust,
a public organization (association), - an entrepreneur who is not a natural person (entrepreneur),
and will provide the login and password to the Atmosfera account (Service Desk) for the person indicated in the incident handling notification.
- If you have not received three PZ accounts:
a) Send an email to test.pz.edoreczenia@coi.gov.pl with:
title: KontaTestowePZ: "Name of Stakeholder/Integrator"
content: Please provide data for setting up test accounts
b) In response, you will receive an email with three logins and passwords for
the test PZ accounts. - Using the administrator or mailbox owner account, you can add your own office system (EZD)
via the authorization module using the web application. - When adding a system, you must generate and add a certificate that the office system will use to authenticate itself in the system.
- Once you have completed these steps, you are ready to start sending messages from your own mailing system.
More detailed information about the implementation can be found at gov.pl.
What are e-Delivery?
Services provided through e-Delivery are the digital equivalent of paper registered mail. They allow citizens and businesses to send and receive electronic documents, confirmed by proof of posting and receipt, from anywhere with internet access. Instead of visiting a post office in person, physically receiving and sending registered mail, and archiving paper correspondence, these can now be conveniently done electronically.
e-Delivery offers access to all matters in one place. Thanks to unique electronic delivery addresses (ADE), assigned upon request by the Minister responsible for IT, we can be sure that we are corresponding with the correct recipient. As part of e-Delivery, Poczta Polska offers a public registered electronic delivery service ( PURDE ), which enables communication with public entities, as well as a public hybrid service (PUH), available only to public entities.
Moreover, Poczta Polska was the first in Poland to develop a qualified registered electronic delivery service, which it introduced in January of this year under the name Q-Delivery. This service complements the e-Delivery offering with communication between non-public entities, including individuals and businesses. The graphic below shows who is eligible for each service.

More information about the service can be found on the dedicated website of Poczta Polska .