Changes to the regulations for courier and parcel services
We would like to inform you that from February 1, 2019, the regulations for the provision of the following services of Poczta Polska will change: Pocztex, Paczka+, PACZKA24 and PACZKA48.
The new regulations clarify the provisions regarding the identification and definition of non-standard shipments, content prohibited in postal traffic and the operator's liability for failure to perform or improper performance of the service.
Additionally, for courier services (Pocztex), from the beginning of February this year, for shipments sent using a single-layer address label generated from the Poczta Polska application, the sender will be required to generate two copies of the Pocztex electronic shipping book or shipment count. One signed copy will be given to the courier along with the shipped shipments, while the other will remain with the sender.
The regulations also include provisions regarding the standardization of the offer of parcels sent with the "Pick-up at a Point" option, which will come into effect from April 1, 2019. From then on, customers sending parcels with the "Pick-up at a Point" option will be able to send parcels weighing up to 20 kg with the following parameters:
- The maximum dimensions of parcels sent with the "Pick-up at point" option, where the collection point is a post office or partner point – 70 cm x 60 cm x 60 cm; for cylindrical parcels sent as non-standard 20 cm (diameter) x 70 cm (length).
- Maximum dimensions of parcels sent with the "Pick-up at point" option, where the collection point is a post office machine – 60 cm x 47 cm x 37 cm; for cylindrical parcels sent as non-standard 20 cm (diameter) x 60 cm (length).
Detailed information and new service regulations are available on the product pages of Poczta Polska's parcel services and courier services here .