Poczta Polska ensures the security of data stored and processed in applications in accordance with generally applicable laws, including the Personal Data Protection Act. Customer data is processed only within Poland at Poczta Polska's Primary and Backup Data Processing Centers.

Poczta Polska is the sole owner of the Electronic Sender application and the hardware layer on which the application is maintained.

All data stored and processed in the Electronic Sender application and via WebAPI is secure. Security is guaranteed by encrypted communication between the user's computer and the email server using the SSL (Secure Socket Layer) protocol. Data is stored in a database protected from third-party access in a special security zone, and only authorized individuals obligated to maintain confidentiality have access to it.

Poczta Polska does not sell or share Users' personal data with other companies for marketing purposes without the User's explicit consent. Personal data may be shared with authorized bodies in response to legal requirements.

Information on the collection of personal data (related to the application from 25 May 2018 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ EU L 119, 4.05.2016, p. 1) – known as GDPR or General Data Protection Regulation:

• The controller of personal data indicated in the EN is Poczta Polska SA with its registered office in Warsaw at 8 Rodziny Hiszpańskich Street, 00-940 Warsaw.
• Contact with the Data Protection Officer: Data Protection Officer of Poczta Polska SA, ul. Rodziny Hiszpańskich 8, 00-940 Warsaw, e-mail: inspektorodo@poczta-polska.pl.
• Personal data will be stored for a period of 18 months from the date of shipment.
• The data subject has the right to lodge a complaint with the supervisory authority. Information about this authority is available on the Poczta Polska website: www.poczta-polska.pl.
• The data subject has the right to access, rectify, erase or limit the processing of personal data, the right to object to the processing, as well as the right to transfer data, withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Personal data may be transferred to a third country in connection with the provision of a service by a processor (cloud solutions), based on standard protection clauses adopted by the European Commission. The data subject has the right to a copy of this data.
• The source of personal data is the sender of the parcels. Personal data referred to in paragraph 1 are processed on the basis of Article 6 paragraph 1 letters a, b, c and f of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 119, 4.05.2016) – in order to provide the services referred to in the relevant Service Regulations issued on the basis of the Postal Law and to conduct complaint procedures.
• Providing personal data is necessary to provide the service.

We encourage you to read the full information regarding the collection of personal data on the website .

Poczta Polska does not sell or share Users' personal data with other companies for marketing purposes without the User's explicit consent. Personal data may be shared with authorized bodies in response to legal requirements.

Poczta, as the controller of data stored in the application, ensures the implementation of the rights arising from the Act on the basis of Article 6 paragraph 1 letter a, letter b and letter c of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 119, 4.05.2016), in particular enabling their correction and obtaining information regarding the processing of personal data.

Consent to receive commercial information via electronic means of communication, referred to in the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended), may be withdrawn at any time.

Customer Service Office

Phone calls

(+48) 438 420 600

(fee according to the operator's price list)

The hotline is open Monday through Friday
, 8:00 a.m. to 8:00 p.m.