Renata Kordasiewicz
- Head of the Post Office
I started working at Poczta Polska in 1995 in a customer service position. As I completed vocational courses, studies, and won professional competitions, I was offered positions managing increasingly larger post offices. For the past 12 years, I have worked as the head of the post office in Pszczyna.
Although the basic tasks in all post offices are the same, each office is different. Large offices require employees in many different positions – we have more mail to process and deliver, and a larger number of customers. Anyone who interacts with customers – whether face-to-face or by phone – must be familiar with the services, regulations, and procedures for letters, parcels, financial services, and other products. When delivering a letter or accepting a parcel, we must do everything meticulously and in accordance with legal requirements, something customers are not always aware of.
A post office is a manager and a dedicated staff. The people I work with every day are wonderful and exceptional people. Together, we not only work to achieve the best possible results and customer satisfaction, but we also help each other in professional and personal matters, learning from each other. We also engage in social projects , such as preparing Christmas parcels for disadvantaged children in our region. Helping others brings more positive people and good relationships into our lives.
When I have time for myself, I read books, listen to music, and work in the garden. But I think I relax most in the kitchen, creating inventive sweet treats. I love seeing the results of my efforts, even outside of work.
In large offices
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A manager with over 25 years of experience managing complex operational and logistics structures. An expert in business model transformation and scaling operations in the demanding CEP and e-commerce markets. As Acting President of the Management Board of Poczta Polska, he is responsible for the strategic transformation of the national operator, focusing on logistics efficiency, cost optimization, and the development of a modern architecture for digital and courier services. He is a co-author of the Company's Transformation Plan, which combines the public mission with market-oriented business discipline. He built his career from the ground up within Poczta Polska, giving him unique, practical knowledge of every level of the organization. He also gained managerial and strategic experience in the private sector and the TSL industry (including PKP Cargo, Laude Smart Intermodal, and Elplast+), where he was responsible for business development and supply chain integration. A graduate of the Executive MBA program at Leon Kozminski University, he is a certified change leader focused on building resilient and modern organizations.
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Tomasz Nowicki
I've been working at Poczta Polska (Polish Post) for six years, always in the parcels industry, so I have many personal observations from various positions. I started my career sorting courier shipments, international parcels, and oversized shipments (those exceeding standard dimensions). Later, I was the chief warehouseman, and currently I'm a shift manager, responsible for a team of employees sorting KEP shipments at the Zabrze sorting facility.
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Rafał Piątkowski
I've been working for the Polish Post for 10 years. First, I was a postman, then a parcel courier. For the past seven years, I've been a driver. This is the job I enjoy most. My job is to deliver parcels, letters, and commercial goods from the sorting center to post offices.
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